Effective Date: [12.10.2025]
Business Name: Auravea Artelier
Registered Address: Plot No. 16, Survey No. 170, 6th Cross Omkar Nagar, Belgaum, India – 591108
Contact Email: hello@auraveaartelier.com
Contact Number: +91 8197722573

1. Introduction

Welcome to Auravea Artelier (“Auravea Artelier”, “we”, “us”, or “our”). We value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, create an account, place an order, or interact with our services (collectively, the “Services”).

By accessing or using our Website, you consent to the practices described in this Privacy Policy. If you do not agree with these terms, please discontinue use of our Services immediately.

2. Information We Collect

We collect and process the following categories of personal information to provide and improve our services:

a. Information You Provide Directly

• Personal details: Name, email address, phone number, billing/shipping address.
• Account information: Username, password, preferences.
• Order details: Product selections, transaction details, delivery instructions.
• Communication data: Queries, feedback, or other correspondence with us.
• Social media identifiers: If you sign in through social platforms (e.g., Google, Instagram).

b. Automatically Collected Information

When you visit our website, we may automatically collect:

• Technical data: IP address, browser type, device type, operating system.
• Usage data: Pages visited, time spent, referring URLs, interaction data.
• Cookies and analytics: Tracking technologies to enhance user experience and analyse traffic.

c. Payment Information

Payment details (credit/debit card numbers, UPI, wallet information) are collected and processed securely via our payment gateway partners. Auravea Artelier does not store or retain your payment information on its servers.

3. How We Use Your Information

We use the personal data we collect for the following purposes:

• To process and fulfil your orders.
• To manage your account and provide customer support.
• To send you order updates, invoices, and transactional emails.
• To send promotional communications, offers, and newsletters (only with your consent).
• To improve our website, services, and user experience.
• To comply with legal obligations and respond to lawful requests.
• To detect, prevent, and address fraud, abuse, or security threats.

4. Legal Basis for Processing (Where Applicable)

If you are located in the EU or other jurisdictions with similar data protection laws, we process your information based on one or more of the following legal grounds:

• Your consent.
• Performance of a contract (e.g., fulfilling an order).
• Compliance with legal obligations.
• Legitimate interests (e.g., improving services, preventing fraud).

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Enable essential website functionality.
• Analyse site traffic and usage patterns.
• Personalise content and advertisements.
• Remember preferences for future visits.

You can manage or disable cookies in your browser settings. However, disabling cookies may affect website functionality.

6. Data Sharing and Disclosure

We do not sell or rent your personal information to third parties. However, we may share your data in the following cases:

• Service providers: Logistics partners, payment processors, email providers, analytics services — solely for performing services on our behalf.
• Legal requirements: If required by law, court order, or governmental authority.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the new entity.

All third parties are contractually obligated to process your data securely and only for the intended purpose.

7. Data Retention

We retain your personal data only as long as necessary to fulfil the purposes outlined in this policy, including legal, accounting, or reporting obligations. Upon expiry of retention periods or account deletion requests, data is securely deleted or anonymised.

8. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Access: Request a copy of your personal information.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data, subject to legal obligations.
• Objection: Object to processing for direct marketing or legitimate interests.
• Withdrawal of Consent: Withdraw your consent at any time for data processed on that basis.

To exercise your rights, contact us at hello@auraveaartelier.com. We may verify your identity before fulfilling requests.

9. Data Security

We implement appropriate technical and organisational measures to protect your information against unauthorised access, alteration, disclosure, or destruction. While we strive for the highest level of security, no system is completely secure, and we cannot guarantee absolute data security.

10. International Data Transfers

If you access our Website from outside India, your information may be transferred to and processed in India or other jurisdictions where our service providers operate. By using our Services, you consent to such transfers.

11. Children’s Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal data from minors. If you believe a minor has provided us with information, please contact us immediately for deletion.

12. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of such websites. We encourage you to review their privacy policies separately.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in law, technology, or business practices. Updates will be posted on this page with the revised “Effective Date.” Continued use of our services after such changes constitutes your acceptance of the revised policy.

14. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or our data practices, please contact us at:

Auravea Artelier
Plot No. 16, Survey No. 170, 6th Cross Omkar Nagar,
Belgaum, India – 591108
📧 Email: hello@auraveaartelier.com
📞 Phone: +91 8197722573